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Return and Refund Policy

Thank you for shopping with Patrick King Horsemanship! We want you to be completely satisfied with your purchase.  This policy outlines our return and refund procedures.


Eligibility for Returns:

  • To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it. 
  • You must also have a receipt or proof of purchase.
  • Certain items are non-returnable, including: 
    • Gift cards, video downloads, virtual coaching sessions, online courses purchased as gifts.

Timeframe for Returns:

  • You have 7 days from the date of delivery to initiate a return.

Return Process:

  1. Contact us:  Please contact us at (724)858-8536 or office@pkhorsemanship.com to request a return authorization.  Explain the reason for the return.
  2. Packaging: Carefully package the item to prevent damage during shipping.  Include all original packaging, accessories, and any paperwork.
  3. Shipping: You are responsible for the return shipping costs, unless the return is due to a defective product or an error on our part.  We recommend using a trackable shipping service and insuring the package.  Ship the item to the address we provide: Patrick King Horsemanship, 101 Lee Ave #1091, Lexington, VA 24450
  4. Inspection: Once we receive your returned item, we will inspect it to ensure it meets our return policy criteria.

Refunds:

  • If your return is approved, we will process a refund to your original payment method within 3 business days.
  • The refund amount will be for the purchase price of the item, excluding any original shipping costs.
  • Please note that it may take some time for your bank or credit card company to process and post the refund to your account. 

Exchanges:

  • We can only offer direct exchanges when we have, in stock, the replacement you desire.  If you need a different size or color, and it is out of stock, please return the original item for a refund and place a new order for the desired item once stock is available. 

Damaged or Defective Items:


  • If you receive a damaged or defective item, please contact us immediately at office@pkhorsemanship.com.  Provide photos of the damaged or defective item. 
  • We will arrange for a replacement or a full refund, including any shipping costs.

Sale Items:

  • Sale items are generally non-refundable.  Please check the specific terms of the sale before making your purchase.

Contact Us:

If you have any questions about our Return and Refund Policy, please contact us at:

Patrick King Horsemanship

101 Lee Ave #1091

Lexington, VA 24450

office@pkhorsemanship.com

(724)858-8536

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