Thank you for shopping with Patrick King Horsemanship! We want you to be completely satisfied with your purchase. This policy outlines our return and refund procedures.
Eligibility for Returns:
- To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.
- You must also have a receipt or proof of purchase.
- Certain items are non-returnable, including:
- Gift cards, video downloads, virtual coaching sessions, online courses purchased as gifts.
Timeframe for Returns:
- You have 7 days from the date of delivery to initiate a return.
Return Process:
- Contact us: Please contact us at (724)858-8536 or office@pkhorsemanship.com to request a return authorization. Explain the reason for the return.
- Packaging: Carefully package the item to prevent damage during shipping. Include all original packaging, accessories, and any paperwork.
- Shipping: You are responsible for the return shipping costs, unless the return is due to a defective product or an error on our part. We recommend using a trackable shipping service and insuring the package. Ship the item to the address we provide: Patrick King Horsemanship, 101 Lee Ave #1091, Lexington, VA 24450
- Inspection: Once we receive your returned item, we will inspect it to ensure it meets our return policy criteria.
Refunds:
- If your return is approved, we will process a refund to your original payment method within 3 business days.
- The refund amount will be for the purchase price of the item, excluding any original shipping costs.
- Please note that it may take some time for your bank or credit card company to process and post the refund to your account.
Exchanges:
- We can only offer direct exchanges when we have, in stock, the replacement you desire. If you need a different size or color, and it is out of stock, please return the original item for a refund and place a new order for the desired item once stock is available.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately at office@pkhorsemanship.com. Provide photos of the damaged or defective item.
- We will arrange for a replacement or a full refund, including any shipping costs.
Sale Items:
- Sale items are generally non-refundable. Please check the specific terms of the sale before making your purchase.
Contact Us:
If you have any questions about our Return and Refund Policy, please contact us at:
Patrick King Horsemanship
101 Lee Ave #1091
Lexington, VA 24450
office@pkhorsemanship.com
(724)858-8536